Has the delivery date passed and you still haven’t received your order? Please note that except in cases of force majeure or unforeseeable circumstances, products will be delivered in Italy within 7 working days of purchase ( 10 working days other Country). Once the full order has been processed, you will receive a confirmation email with one or more tracking codes, depending on whether it was processed by one or more warehouses (you will also find information on any cancelled items).
Each individual delivery can be tracked at www.ups.com.
When using Click&Collect (only Italy), i.e. with in-store collection, you will receive an email confirming your order, followed by a ready-for-collection email when the full order is ready for collection at the selected store.
Before contacting us, make sure you have:
• Tracked the progress of each parcel using the link(s) sent to you in the shipping email
• Checked that the delivery address and your contact details are correct: in particular, check that the name stated on the order is on the buzzer of the delivery address. If there are any problems, you can use UPS MY CHOISE and change the previously stated address/name.
• Checked if a delivery notice has been left by the courier. Your order may be at the courier's depot or at a UPS Access Point. By entering your tracking number at www.ups.com in the shipping details section, you can find all the information you need for collection.
If you have already done all this and still haven’t received any information on your parcel, contact our Customer Care team.